The Collectors Site

Day by Day with an Online Collectibles Dealer

Selling Vintage Collectibles Online

This is where you'll find me both bitching and brainstorming about selling online.
My name is Cliff Aliperti and I've been selling vintage collectibles online since 2000. I mainly use eBay, but have sold on many other venues in the past including my own web site. Currently I also have a booth on Bonanzle and sell some used media products on Amazon. You can find out more about me on the About page.

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Another blast from the past - Strange eBay Mail

Posted By Cliff Aliperti on July 1, 2009

So I received an envelope with just this inside today:

2007-package

It took a minute, but what it says is “FYI This JUST arrived - had been slipped among “new” mailers.”

Okay, first reaction, have I had recent contact with this customer? Do I need to apologize for anything. Did I issue a refund?

Time out, then focus.

The damn thing is dated March 10, 2007. That’d be 27-1/2 months ago.

Next thought, if there was a refund I hope this was a small item. After all, this is the only correspondence here, I have no clue what this was.

On a whim I did a search in my PayPal history under the last name from the label (edited out of the image above) and to my surprise the transaction showed up.

It was only about a $10 transaction and no refund anyway.

Oh well, at least they didn’t inquire about a return.

67 Years to Travel 30 Meters

Posted By Cliff Aliperti on June 22, 2009

Got a pretty cool email today from a happy customer in Italy. He’d purchased an Italian-language movie collectible item from me on eBay, which if I recall I’d purchased years ago myself on eBay from an Italian seller. Here’s what he wrote:

“a curious thing about this booklet: it was print in the year 1942 from a printing house at the 134 corso Re Umberto - Torino. In the year 2009 it come back from USA at the 138 corso re Umberto 138 - Torino where I live. 67 year after just 30 meters longer!”

Now I don’t know if he was surprised by this and it was a complete coincidence, or if he made the purchase knowing where the item came from, but it’s pretty neat either way. Reminds me of those old dog movies where Fido would get lost and then find his way back to his owners 3,000 miles across the country (I think there were a few of those at least).

Some Early 90’s Baseball Card Show Memories Rekindled

Posted By Cliff Aliperti on May 8, 2009

Wow, I wish these things came with a copyright date issued on them to really hammer home my point, but I came across this old business card the other day and realized that it was from my first solo venture 18 years ago! Seeing it made me think that this space might be a good place to reminisce about some of those old-card show days because, after all, that what put all this e-commerce stuff in my blood to begin with.

old-biz-card

Contact info cropped off, but my otherwise Plain Jane 1991-93 biz card

18 years ago I was 19 years old, and so if you’re one of my online friends kind enough to still think me young, well, I was a real baby then! I didn’t just jump right into this myself, if you’ve previously read anything about my background you’d know I started out assisting my Uncle, oh, bout 1983-84 I’d say, and soon graduated to my own few feet on one of his tables. I was lucky in that he got into the baseball card hobby the same year I started collecting as a kid, 1979, and so I was exposed to some really neat vintage items moving in and out of his inventory. My favorite family gatherings growing up were the ones at his house where I spent most of my day inside his baseball card room paging through albums of old cards and flipping through stacks box by box. I can still smell that cardboard!

But, again, let me remind you, I started doing this card show gig on my own when I was 19 and managed to keep myself afloat through age 21 when it all ended on my front stoop with my head in my hands and the realization that I just couldn’t make it work any longer. Looking back now at how incredibly irresponsible I was I laugh thinking it ever had a chance, I think I did pretty well just to keep at it that long.

Prime example of youthful folly — after promising one of my pals I’d take him out drinking later that night if he helped me work a show, he agreed and then we went on to make not one damn sale that night. Desperate for drinking money I flipped a Mickey Mantle card to another dealer I knew at cost. Well, maybe a bad example, because we raised so much hell that night that I remember most of those details too, but you’re not getting that out of me…

I used to do shows Saturday and Sunday, if I recall they’d run about 10am-5pm, and also on Tuesday and Thursday nights. When there was a good show I’d be at the same location both weekend days, and for the best ones there’d be a Friday night preview as well. Typical table fees back then were in the $50-$60 per day range for the run-of-the-mill shows, with weekend fees for the better two day shows at about $140-$150, and the really big 3 day events running around $300.

Think about that eBayers–I’d pay $300 to pack up all my goods, every bit of it I wanted to have a chance to sell, transport it to some location, spend about an hour setting it up, sit behind the table for 8-10 hours making small talk and sales talk, and have no guarantee of making a dime. Then I’d have to break it all down and bring it home Sunday evening. 3 days, $300. Oh, I usually went for two tables too, so double that fee. And you don’t like your eBay bill–trust me, mine is always a bargain.

I did shows the shows all over Long Island, which were usually limited to the Hotels off the Long Island Expressway exits, plus some of the real winners tucked away in dark Knights of Columbus halls around the Island. There was one pretty decent one I did at a Church (I think it was a Church) in Brooklyn, which was a little off the beaten path, but hey, it paid. The better ones were 2 and 3 day events at Hofstra University and especially the Nassau Coliseum, and the best of the best for me were the Rothstein shows held a few times a year just north of NYC in White Plains, NY.

Assisting me were my father, who took the opportunity to put together a set of ‘59 Topps baseball cards and then a really friggin’ sharp set of ‘56 Topps that I wish he still had so I could pry them away from him to get graded (PSA was kind of new at the tail-end of my card show days). Then I had a friend my age who worked for free in order to sell his stuff–at first I took a small cut, then I took his labor. We weren’t really partners, but it was close enough to lead me to discover that I’d much prefer employees to partners in the future. That’s probably not fair, as we had a lot of fun, but it’s no fun paying all the bills and having someone else get all the sales, you know? I had some other friends who filled in from time to time too, thankfully always for free, as they were (morbidly) curious about the whole lifestyle.

As you might imagine with those Hotel and KofC shows both the cast of dealers and customers were pretty much the same. Same faces every week. Setting up with the same people, selling stuff to the same people. Swapping vintage for new with some dealers, new for vintage with others, and hoping we mixed up our stock enough that the same old customers would have interest rekindled next weekend.

By the early 90’s there was a lot of mail order going on, especially through SCD (Sports Collectors’ Digest) and then there were the bigger sales from the major auction houses, but for those who just saw us same old dealers show after show (hey, it’s that guy AGAIN!), bless em, sometimes they really had to work to give us business. Shoot, sometimes they’d start a new set just because one of the dealers had some singles available!

I preferred vintage even then, as it allowed me to offer something different than most of the other dealers who were all competing in price offering the same new sets, singles, and wax boxes week to week. I did succumb to the lure of easy money through new releases every so often though, my most memorable being the 1992 Topps Brien Taylor rookie cards. Remember him? #1 can’t miss draft pick for the Yankees who missed about as big as you can miss? Well, I had a few sources for his cards and selling them was like printing money for a few months.

So I really looked forward to the bigger shows, both for buying and selling. New dealers, new customers, and usually that meant both had a few bucks behind them. Out of towners were preferred from both sides of the table.

Bringing it back to eBay, re-read that last paragraph and you’ll see why I love selling online in general. Taking it a little further, that paragraph really tells you why you should be selling internationally if you can. No matter your pool of customers, you need to keep finding ways to grow it. Repeat business is great, and I still love having customers come back to me week to week to fill their collections, but new customers (and new collectors) are key to continuing success.

Last memory for now, and really the one which makes me laugh the most in retrospect–Big 3-day Nassau Coliseum show, 200-300 tables, something like that. I go in, get my credentials, locate my tables, which are pretty much right in the middle of the arena. You were allowed to drive into the Coliseum to unload prior to setting up, otherwise you’d have to make multiple trips hauling your goods across the parking lot, down elevators, etc. Anyway, my partner drove in, we unloaded, all set. But when he went to leave his car wouldn’t start and there we were–among all these dealers from all over the country, all scrambling to get ready for business–and us with the engine cranking and exhaust filling the arena! Eventually he got it out of there, but man, talk about youth fostering some low expectations. We weren’t very popular that weekend.

That was fun to write up, so I may do some more of these in the future. If you want to see more feel free to let me know below. Thanks!

ColderICE to Help Fight Breast Cancer; “Chest to Save Breasts” Charity Auction

Posted By Cliff Aliperti on April 29, 2009

Without further ado I wanted to give you easy access to the links for giving. All that further ado appears below the links:

THE MAIN EVENT - ColderICE**Chest to Save Breast**Charity Ad Auction

But ColderICE has also made it possible to give immediately and in smaller increments which may better fit your budget. Here you go:

Buy it Now $50.00 - ColderICE**Chest to Save Breast**Charity Sponser $50.00

Buy it Now $25.00 - ColderICE**Chest to Save Breast**Charity Sponser $25.00

Minimum Bid $9.95 or Buy it Now $10.95 - 4 -BREAST CANCER Pink Ribbon SWEAT BAND sweatband wrist

John Lawson

John Lawson

Leave it to John “ColderICE” Lawson to find a way to turn his marketing skills over to giving instead of the usual getting.

Originally slated to kick off April 27, but due to some technical difficulties pushed back to April 29, John’s “Chest to Save Breasts” promotion works like this: Bid on his eBay Giving Works auction in which 100% of the proceeds go to fighting breast cancer and besides helping out a great cause the “winner” will receive:

The winner of the auction will be allowed to custom design the entire FRONT chest of the shirt I, John from ColderICE, will wear on June 3rd for the opening day of the Ecommerce Merchant Summit 2009 in Atlanta, GA. You will get crazy amounts of exposure for your brand, company, or anything YOU like!

Now, I’m not sure exactly how this is going to work, but it will surely add to the excitement at the close of the event:

The action will be ending with a live show hosted by Auction Wally on the evening of May 4th

(That part is cribbed from the official press release which is presented in its entirety below.)

Following is John Lawson himself speaking about the Auction:

Here’s the official press release for the event written by Richard Brewer Hay of the eBay Ink Blog who donated his time in order to provide the most professional release possible:

Leading ecommerce video blogger uses eBay Giving Works to raise money through innovative branding effort

chest-to-save-breasts-logoSnellville, Ga., April 27, 2009 – John Lawson, Founder and CEO of the online urban clothing store, 3rd Power Outlet, and author of business blog, ColderICE.com, today announced the launch of the ColderICE “Chest to Save Breasts” Charity auction. The online auction, running from April 27 – May 4, 2009 will give businesses an opportunity to obtain key brand real-estate at the eCommerce Merchant Summit, June 3, 2009 in Atlanta. Lawson is using his chest as a billboard for the highest bidder. The auction is running on eBay Giving Works with 100% of the proceeds going directly to Breast Cancer research.

“In my opinion, it’s a no-brainer for forward-thinking businesses interested in marketing their company to a captive audience,” said John Lawson.

“We’re also lining up corporate sponsors that will pledge a minimum of $100 to Breast cancer. I will be making daily videos wearing the shirts that business sponsors send to me. These videos are online and shared for weeks, months and years to come. The opportunities are endless and timeless.”

During the 7-day auction week of April 27 – May 4, leading industry bloggers, radio hosts and podcasters will be continually promoting the event, granting additional exposure to each participating sponsor. The action will be ending with a live show hosted by Auction Wally on the evening of May 4th. For more information about the auction, please visit http://ColderICE.com/charity.

About John Lawson

John Lawson, Founder and CEO of the online urban clothing store 3rd Power Outlet (http://www.3rdPowerOutlet.com) and author of business blog ColderICE.com (http://www.ColderICE.com), has been growing and changing his business with the continuously shifting world of e-commerce since he began selling a few used IT books on eBay for extra money in 2001.

Now that he has not only established himself as an eBay Platinum PowerSeller and eBay Certified Education Specialist but also successfully navigated his business through the dot com bubble burst, Lawson is turning his focus to teaching, speaking, and consulting.

Lawson regularly participates in and reports from regional and national eBay and e-commerce business summits and events. Recently, he has been interviewed by The Washington Post, PC World Online Magazine and featured by ChannelAdvisor with a case study of his company. He has also lent his insight and know-how to Wall Street analysts.

Richard Brewer-Hay

Richard Brewer-Hay

MEDIA CONTACT:

John Lawson

Phone: 678.400.0580

Email: John@ColderICE.com

Twitter: @ColderICE

First Thoughts on eBay’s April 2009 Seller Update

Posted By Cliff Aliperti on April 15, 2009

Actually, my very first thoughts are over in the comments section of Walt “AuctionWally” Kolenda’s Examiner.com article about the changes.

The complete list of updates can be found here on eBay.

The text of the change I’ve been focused on is this one:

Package tracking information right in My eBay—print labels on eBay and tracking will show up automatically, or you can upload your own tracking information.

My initial reaction, and I hope it doesn’t look like I’m full of myself if I quote myself, but here I go:

Really, my only concern about what I’ve digested here so far, and it’s minor because it’s easily enough worked around, is if we’ll be able to print shipping labels at all on PayPal anymore–if not, I’ll have to start using USPS Click n Ship on those items I’ve been printing labels for which sell off eBay.

This has been the only one of the announcements I’ve really dwelled upon today.  As I’ve thought about it some more what I want to know is the following:

  • Will the current PayPal system for printing labels continue to exist?
  • Will the new eBay system for printing labels include all of PayPal’s functionality?

Specifically:

  • Will I be able to print labels for items I’ve sold on venues other than eBay?
  • Will I be able to easily refund buyers for shipping overpayments?

That last one is what kickstarted me into writing this post.  I just had to send a refund tonight, as I often do.  Why?  On heavier items that are combined the buyer gets screwed if they checkout before I invoice them.  Being the honest fellow I am I always refund them any excess if they’ve gotten ripped off for more than a buck.  Will I still be able to?

As mundane as the announcements are at first glance I have a feeling there will be more questions to come.  If so, I’ll spit them out like this, a little at a time.

Buyer Tip - Lowball Best Offers Don’t Receive Best Response

Posted By Cliff Aliperti on March 27, 2009

And really, I mean this more as a tip than any kind of rant. It might be best to think a little before submitting your Best Offer on items on eBay. I’ve said before there’s a certain threshold where I likely won’t even respond with a counter-offer (under 50% for me), but if you want a reasonable counteroffer it pays to make a strong first offer.

Take a $20 item with Best Offer.

If you offer me $10, I’m likely going to respond with a counteroffer of $16, possibly even $18, depending on factors mentioned below.

By the same token, if you offer me $15, I may very well accept without further negotiation.

I respond to all Best Offers manually. I do this because I have a good markup on all of my items, so while I do have standards for what I’ll take, they are subject to fluctuations depending on several factors:

  • I’ll do a better price for you on 5 items than I would 1
  • Maybe I’m having a bad sales week and open to lower offers or vice-versa, having a good one and less open to any offers
  • If I was just offering an item at auction, I may be more willing to take a lower price if it’s in line with what my previous minimum bid had been
  • By the same token, I want more for a somewhat fresh item in stock but am very willing to listen on items which have been sitting in my Store for a long time
  • Also, if you have 0-10 feedback, I’m less likely to accept a low offer.

Those are just some of the factors I take into account on every offer I receive.

But one thing’s for sure, the lower it is A) the more likely you are to be outright rejected; B) the more likely my counter-offer is as high as reasonably possible because I have to anticipate a further counteroffer by you.

Housekeeping

Posted By Cliff Aliperti on March 27, 2009

I moved my e-commerce blog posts over here somewhat recently because I found them overall too unrelated to my posts dealing specifically with collectibles. I knew I wouldn’t be the most active e-commerce blogger in the world, so I set up a weekly twitter import just to keep content fresh.

In the meantime I was lucky enough to be picked up as the first guest contributor to the ColderICE ecommerce blog. I’ve done two postings over at ColderICE so far, with more to come–any and all current and future postings by me on ColderICE.com can be found here.

What this means is I’ll probably be less active over here than even originally intended, so I’ve gone ahead and deleted my Twitter imports–I don’t think we need a blog composed mostly of that. If you want to follow me on Twitter you can find me here.

Also, look for any postings here to be more or less quick hits–in other words, a thought that takes more than Twitter’s 140 characters to express, but which isn’t involved enough for a posting over at ColderICE. As an example I’m going to do one right after I hit the publish button on this post.

Active eBay Sellers React to eBay’s Analyst Day

Posted By Cliff Aliperti on March 16, 2009

Last week’s eBay Analyst Day certainly managed to keep the e-commerce bloggers busy, didn’t it? I followed the tweets of @scotwingo and @ebayinkblog for awhile before realizing I could log in myself to listen live, which I did in time to view a whole bunch of Weebles wobbling and listen to some guy from Boston drone on longer than I would have liked to finally draw quite obvious PayPal conclusions.

If you’re interested in where eBay’s going there’s plenty of good takes on it out there, but I want to point you to a couple of my favorite people, neither of whom are known for the now par for the course anti-eBay sentiment, and both of whom still regularly use the site.

John “ColderICE” Lawson has gone above and beyond as per usual with his post I AM MAD as HELL ~ A MUST Read Report: How To FIX eBay!!!. If you don’t know John, and frankly it’s much more likely you don’t know me as John is out there big time, he’s a eBay Platinum PowerSeller and eBay Certified Education Specialist–the ICE in his alter ego actually stands for Internet Commerce Education, which is what he’s been giving back through his ColderICE blog and various other activities very effectively since 2008.

John conducts several online interviews and he managed to grab ChannelAdvisor CEO Scot Wingo (yes, the one and the same @scotwingo from above) for a chat the day prior to Analyst Day. John’s Mad as Hell post includes the complete audio recording of that interview along with a very attractive pdf that transcribes the entire interview into a handy report. You can listen to it, read it, do both at once or either separately, the choice is yours. The report covers Scot Wingo’s ideas on what eBay should do, while John’s accompanying post covers his interpretation of what the eBay troops say is the actual plan.

Regarding that plan, we move next to Mitzi Swisher of Vintage Goodness. What I like about Mitzi’s breakdown, eBay Analyst Day-Any News for Vintage Sellers, is that it comes from the perspective of the vintage seller. Take a look around the rest of The Vintage List and Vintage Goodness and you’ll see that Mitzi sells vintage, writes about vintage, and celebrates vintage. Mitzi focuses on eBay’s new focus, the Secondary Market. She points out “I can see how the size of the “Collectible Vintage Pre-Owned” circle compares to the size of the “Outlet and Liquidation” circle,” and without benefit of the graphic I’ll just tell you, it’s tiny. Mitzi summarizes the point as follows:

There is a small bit of hope to be had though - first and foremost we are on the chart, even if we are just a small section down in the corner, and eBay does see the Vintage and Pre-Owned market as having the ability to increase from where it stands today. So they haven’t counted us out completely - and rightly so!

Mitzi goes on to question the decline in auctions as well as all of the advertising coming onto the site.

Finally, I found the complete Wall Street Journal article, eBay Retreats in Retailing by Geoffrey A. Fowler, pasted into the Movie Poster Forum, and found the following line very interesting:

EBay’s focus on its “secondary market” includes the used and vintage goods that the company is already known for selling, as well as clearance and out-of-season items.

As well as, hmmm. What do you think? If you take this line at face value and take Mitzi’s view that there’s hope because vintage made eBay’s chart then there might be every reason for traditional retailers to be mad as hell, but also for antiques and collectibles dealers to be optimistic.

Having listened to the portion of the original call featuring eBay CEO John Donahoe, my own opinion is that we may have hope, but that eBay is resting it’s future on the bigger chunk of that Secondary Market, the one which they define as including Out of Season, Outlet Inventory, Overstock/Returns, and Liquidation Inventory. In other words, and I apologize if this hits your niche, crap. More exactly, in my opinion, the crap which shouldn’t be the featured products but just a part of the draw. I have never and will never shop eBay for these items. Then again, perhaps I’m hopelessly out of touch because from the start I’ve viewed eBay as the place to buy the exact items highlighted in the smaller piece of eBay’s proposed pie: Collectible, Vintage, Pre-Owned.

But I wonder, maybe it’s not me who’s out of touch, as this line from the same Wall Street Journal article quoted above has me wondering what they could have possibly interpreted leading to this:

As part of its sharpened focus, eBay Wednesday sketched out changes to its marketplace to help bring back shoppers who have migrated to other sites.

That ain’t what I’m hearing.

Response to Email Asking About Selling on Bonanzle

Posted By Cliff Aliperti on March 2, 2009

An ex-eBay seller who is also a longtime subscriber to my newsletter wrote asking me about selling on Bonanzle. Specifically they asked “Do people actually use it?” Here’s my response:

Bonanzle is an exciting new site, really the buzz of the e-commerce world right now, though possibly a little too early to look for steady sales. Don’t get me wrong, I do have some, and I know others doing pretty well, but what I think is happening is that while sellers have found this site, buyers are just starting to–in many cases I believe buyers are helping to fill certain selling niches, but have yet to find their way into others. That will come in time.

This isn’t eBay ‘97 where if you build it they automatically come–from what I can tell Bonanzle’s most successful sellers do a lot of off-site work to personally drive buyers to the site. The overall benefit to us is that if these buyers like Bonanzle it becomes their place to buy.

I was a pretty early adapter, signing on in July of last year with the reasoning, it’s free (then) and it takes up practically none of my time–I decided to give it to the New Year. Well, here I am still :)

Not that the current economy is going to help us, but I expect buyers on Bonanzle to grow throughout 2009 and I honestly expect to see substantial sales in advance of the Holiday season. Do I guarantee it, well no, but I do really think that it will happen.

Final analysis, I’d definitely recommend giving it a try. The learning curve is low, listings are easy to create, fees are very low with free listing fees and very reasonable final value fees, and the other sellers are extremely friendly and helpful. I didn’t get on eBay until 2000 myself, but from what I know the feel of this place may remind you of eBay ‘97.

If you have any specific questions about the site, or about getting set up here feel free to let me know. Hope this helped out.

Thanks,Cliff

What do you think? How specifically would you answer the question, “Do people actually use it?” Thanks for reading –

I’m Not One to Judge, But …

Posted By Cliff Aliperti on February 28, 2009

You ever get one of these e-mails from a potential buyer, and I’m using the term potential quite loosely here:

I’d love to buy X item, but I’m just a poor college student and can’t afford $25. Will you take $5?

In place of poor college student feel free to replace with “but I’m on food stamps,” “but this is for a friend because there’s a picture of their mother inside,” or the most direct “but while I want it I can’t afford it.”

Look my first inclination with any of the above excuses except the last, and maybe the one about the mother’s pic, is that you’re lying to me. But that’s why I generally let these emails sit and answer them a few hours after receipt. I’ve got too much tact to call you a liar. In fact, by the time I reply I want to believe you’re telling me the truth.

Here’s my standard answer: I’m very sorry, but this is my full-time business. I’d be willing to consider an offer closer to my list price, but I really cannot go this low on any item without putting my business in jeopardy.

In reverse order from my being least offended to most, here’s how I feel about these:

Want it, can’t afford –> I’ve got a big list of things I want and can’t afford too, wanna swap?

It’s got a pic my friend’s mother –> Why doesn’t your friend log in and buy it? Maybe they’d actually be willing to pay me what it’s worth?

Poor college student –> Possibly include hints at places to find other sources for their subject online. I’m not advocating doing any research for the non-buyer, just point them to Google or if you know a site offhand let them know. Again, stress that this is your business–if they’re really college students they generally respect this. Finally, you’re in college, let’s use some resourcefulness here!

Food stamps –> This, and other cries of poverty, is actually the most common of these for me. You know, I’m really just dying to answer this by saying that you really should find better uses for your few spare dollars than old collectibles. I mean I’m all about people collecting, that’s very cool, but if buying a trading card from me is going to get your electricity cut off, then maybe you should think twice. I almost don’t want to sell to you, I’m going to kind of feel like a drug dealer if I do. Buy a meal or some clothes! You want to collect, hit a yard sale.

What bugs me most about any excuse involved when asking for a better price, is that you’re making a concerted effort to play on my emotions. True or untrue, you not only believe that your dilemma deserves a discount, but that by telling me about it you’re more likely to get one.

Uh uh. No matter how big a bastard this post might make me sound like, I A) do my best to believe you and B) empathize.

But if you’re going to attempt to play on my emotions to buy a movie card or a magazine back issue and think I’m going to cave in to persistence, you’re wrong. I’m going to wind up wondering why in your situation you need this item so bad, and I’m likely going to jump to some conclusions about you involving not having your priorities in order.

The best way to approach me about a discount or a price lower than I’m willing to go is to simply tell me you feel X item is worth $X. Now I’m never going to take $5 on $20, but if you want to start a dialogue about it you might get me down from $16 to $14.

There are right and wrong ways of doing this too and I’ll tell you the worst one right now. “It’s only worth $5. Look at it, it’s beat up and your price is too high even if it wasn’t.”

Now if you’re going to outright call me out on my prices I’m not going to mince words. Reply: Then why do you want it?

If you talk to me, rather than challenging me, I’ll explain to you why the price is what it is. I might tell just tell you it’s not too high, I might explain that my grading system is one of the strictest you’re going to find, heck, I might even tell you that I know it’s priced high, but that I’ve got too much into it on my end.

In the end, what I’m advocating, is simply holding off reply to those customer emails that really piss you off. If you tell the buyer off, there’s no way they’re buying from you. And I’m not going to say I convert all, or even a lot, of the buyer excuses above into sales, because I don’t, but if I’m nice and I turn 10% of them into sales, then I’m just that much better off.

Just don’t direct any of them to this post!

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