Comments on: eBay DSR Protection or Things I Can't Help But Dwell On http://www.the-collectors-site.com/569/ebay-dsr-protection-or-things-i-cant-help-but-dwell-on/ Fri, 25 Nov 2011 04:21:18 +0000 hourly 1 http://wordpress.org/?v= By: Jean http://www.the-collectors-site.com/569/ebay-dsr-protection-or-things-i-cant-help-but-dwell-on/#comment-1304 Jean Fri, 25 Jun 2010 22:57:40 +0000 http://www.the-collectors-site.com/?p=569#comment-1304 I agree totally with you. It was all a scam to get rid of the small time sellers. I have sold as a Power Seller since 04, all hand made itmes, have 100% never even a neutral. Bend over backwards to please my buyers. Now this DSR, I had one international package that went out during the ash cloud and she gave me 3 threes and 2 1's as she bought more than one item. She destroyed my business. Now, I am not in visibility and the DSR system is pure crap. Also, I felt that taking checks should be a seller's choice not EBAY's but then no cut of the profit there on a personal check. I am getting my own website and as soon as some of my loyal customers know where it is, I am cutting out. I can't believe I have worked so hard at this to be shafted. I sell on the average in my store, 285 items...yet this one buyer made it impossible for my business...and you can't even find them to lodge a complaint as ANONYMOUS...bull...I think many sellers will be pulling the plug as well. GRRR this has caused me much stress and the sad thing is I do it to help cats, rescue them and buy shots....thanks EBAY...you have made my day. I agree totally with you. It was all a scam to get rid of the small time sellers. I have sold as a Power Seller since 04, all hand made itmes, have 100% never even a neutral. Bend over backwards to please my buyers. Now this DSR, I had one international package that went out during the ash cloud and she gave me 3 threes and 2 1′s as she bought more than one item. She destroyed my business. Now, I am not in visibility and the DSR system is pure crap. Also, I felt that taking checks should be a seller’s choice not EBAY’s but then no cut of the profit there on a personal check. I am getting my own website and as soon as some of my loyal customers know where it is, I am cutting out. I can’t believe I have worked so hard at this to be shafted. I sell on the average in my store, 285 items…yet this one buyer made it impossible for my business…and you can’t even find them to lodge a complaint as ANONYMOUS…bull…I think many sellers will be pulling the plug as well. GRRR this has caused me much stress and the sad thing is I do it to help cats, rescue them and buy shots….thanks EBAY…you have made my day.

]]> By: Bill http://www.the-collectors-site.com/569/ebay-dsr-protection-or-things-i-cant-help-but-dwell-on/#comment-1303 Bill Sun, 27 Sep 2009 03:12:43 +0000 http://www.the-collectors-site.com/?p=569#comment-1303 DSRs are completely bogus. Ebay pulls a seller’s DSRs out of thin air. DSRs DO NOT reflect the numbers buyers actually leave. Ebay arbitrarily decides each month how many 5%, 15%, and 20% discounts they want to hand out. Ebay then fudges each seller’s DSRs to go with the number of discounts handed out. So Ebay adjusts an actual 4.8 to a 4.7. Whatever Ebay needs to ensure only so many sellers get a discount that month. DSRs are completely bogus. Ebay pulls a seller’s DSRs out of thin air. DSRs DO NOT reflect the numbers buyers actually leave.

Ebay arbitrarily decides each month how many 5%, 15%, and 20% discounts they want to hand out. Ebay then fudges each seller’s DSRs to go with the number of discounts handed out.

So Ebay adjusts an actual 4.8 to a 4.7. Whatever Ebay needs to ensure only so many sellers get a discount that month.

]]> By: Cliff Aliperti http://www.the-collectors-site.com/569/ebay-dsr-protection-or-things-i-cant-help-but-dwell-on/#comment-1302 Cliff Aliperti Thu, 06 Aug 2009 18:23:53 +0000 http://www.the-collectors-site.com/?p=569#comment-1302 Hey Henrietta, Yes, this list could be considered the "don't sweat the small stuff" list, but I think if we're doing our jobs right these seemingly innocent mistakes should be all we do to really tick our customers off. I'm sure there are some customers out there who'd get more wound up over me pocketing a quarter while using free Priority shipping materials than charging $1 for using my own--big DSR ding if that's their area of irritation. I primarily use PayPal shipping, but feel good about having USPS.com available as a back-up. Though I must say, PP is a lot better than it used to be--I can remember a time that <strong>whenever</strong> I set-up to do packages it seemed to be their maintenance period. Haven't seen one of those in awhile. Thanks for stopping by, Henrietta! Cliff Hey Henrietta,

Yes, this list could be considered the “don’t sweat the small stuff” list, but I think if we’re doing our jobs right these seemingly innocent mistakes should be all we do to really tick our customers off.

I’m sure there are some customers out there who’d get more wound up over me pocketing a quarter while using free Priority shipping materials than charging $1 for using my own–big DSR ding if that’s their area of irritation.

I primarily use PayPal shipping, but feel good about having USPS.com available as a back-up. Though I must say, PP is a lot better than it used to be–I can remember a time that whenever I set-up to do packages it seemed to be their maintenance period. Haven’t seen one of those in awhile.

Thanks for stopping by, Henrietta!
Cliff

]]> By: Henrietta http://www.the-collectors-site.com/569/ebay-dsr-protection-or-things-i-cant-help-but-dwell-on/#comment-1301 Henrietta Thu, 06 Aug 2009 18:07:27 +0000 http://www.the-collectors-site.com/?p=569#comment-1301 1. IIn the spirit of keeping it simple, not sweating the petty stuff and never petting the sweaty stuff, how about a note along the lines of "We may include a very small materials charge, usually less than $X, over actual postage costs." 2. You are absolutely right, nothing to do but suck it up. 3. This has happened to me three times in the last year, usually a helpful husband or forgetful teen. 4. We are human, we make mistakes. Mine were on the lines of a customer claiming one item on a multiple item order was missing, although I am careful and use a packing list it is very possible I made a mistake. I used to mail a small gift certificate with a small freebie if discontent was expressed by a customer. 5. This is precisely why I do not use PayPal shipping. They can't be bothered to update their API, How long have they been promising to add all sizes of flat rate boxes? 6. The customer is always right, even when they are wrong. 1. IIn the spirit of keeping it simple, not sweating the petty stuff and never petting the sweaty stuff, how about a note along the lines of “We may include a very small materials charge, usually less than $X, over actual postage costs.”

2. You are absolutely right, nothing to do but suck it up.

3. This has happened to me three times in the last year, usually a helpful husband or forgetful teen.

4. We are human, we make mistakes. Mine were on the lines of a customer claiming one item on a multiple item order was missing, although I am careful and use a packing list it is very possible I made a mistake. I used to mail a small gift certificate with a small freebie if discontent was expressed by a customer.

5. This is precisely why I do not use PayPal shipping. They can’t be bothered to update their API, How long have they been promising to add all sizes of flat rate boxes?

6. The customer is always right, even when they are wrong.

]]> By: Cliff Aliperti http://www.the-collectors-site.com/569/ebay-dsr-protection-or-things-i-cant-help-but-dwell-on/#comment-1300 Cliff Aliperti Thu, 06 Aug 2009 16:58:25 +0000 http://www.the-collectors-site.com/?p=569#comment-1300 Hi John, Thanks very much for taking the time to read and reply. Absolutely correct, sorry I neglected to point that out regarding the USPS site. Thanks again, Cliff Hi John,

Thanks very much for taking the time to read and reply.

Absolutely correct, sorry I neglected to point that out regarding the USPS site.

Thanks again,
Cliff

]]> By: John Reese http://www.the-collectors-site.com/569/ebay-dsr-protection-or-things-i-cant-help-but-dwell-on/#comment-1299 John Reese Thu, 06 Aug 2009 16:49:38 +0000 http://www.the-collectors-site.com/?p=569#comment-1299 Hi Cliff, Your article is right on! I think every seller has experienced all of the problems you listed above. I would like to comment on #1 in regards to the discount. This is not just paypal. This is also true with the USPS website as well. If you print your postage label from them, you will also receive a discount. So I thought it is important to mention to point this out. Again great article. Hi Cliff,

Your article is right on! I think every seller has experienced all of the problems you listed above.

I would like to comment on #1 in regards to the discount. This is not just paypal. This is also true with the USPS website as well. If you print your postage label from them, you will also receive a discount. So I thought it is important to mention to point this out.

Again great article.

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